MYCU will never ask for your account details or password to be disclosed via a link within an email message. If you receive an email of this nature, please disregard it and contact us immediately.
Please forward a copy of the email to us. We take the protection and security of your information, transaction data and privacy seriously.
|Contact UsAsk MYCU|
Our Commitment to Your Security and Privacy
We have employed a wide range of security measures to help protect your personal information and transactions. These measures include data encryption, firewalls, automatic timeouts and one-time passwords via SMS. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.
Our Guarantee to You
Furthermore, in the unlikely event that an unauthorised transaction does occur on your account, we guarantee that you will not be liable for any unauthorised transaction carried out (provided you meet your obligations under our Conditions of Use, ePayments Code (external website) and you haven't contributed to the loss).
It's all part of our commitment to you, our members.
Your Security, We Can All Play a Part!
At MYCU, we take the protection of your information and transaction data very seriously. But online security is a partnership between us (as the provider of online services to you) and you (the user of these services). As such, it's important that you do two things:
1) Keep Informed
Technology cannot automatically protect you against all fraud and security risks. A range of email and other online frauds have been attempted over the last few years; these scams will continue and you should be aware of them.
Things you can do to keep informed:
- Understand the range of Online Security Practices and Online Communications Practices we have adopted
- Read our Online Security FAQs and Online Security Risks
- See our list of Online Security Links for information on different types of scams and how you can better protect your personal information.
2) Improve Your Online Security
Equally, technological protection cannot protect you if you are careless with your personal information. You need to play your part in protecting your information responsibly and in accordance with our terms and conditions.
- Learn about how to Improve Your Own Online Security and to safeguard your own information.
- Read our Online Security FAQs
- Read our Mobile Banking Security Tips
|You might be interested in:|
Rates & Fees
Thank you for your excellent service. We truly appreciate it. We are highly pleased with the professional manner in which our personal loan and home loan was finaread more
I wanted to say a special thanks to the team at My Credit Union. I've had a long association with MYCU. Congratulations on such a great work ethic and perfect cusread more
Just wanted to write and say how great the ladies are out at your Parramatta branch. It's clear nothing is a problem for them at all, and there is always a smilread more